Warranty Information - JOYAMO - Personalized Jewelry

Warranty Information

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Warranty Information

At JoyAmo we strive to manufacture every piece of jewelry with the highest quality.

We offer a one year warranty on all our silver and gold plating jewelry and lifetime warranty on solid gold jewelry, against manufacturing defects and workmanship. Every piece of jewelry goes through an extensive quality control procedure carried out by our expert Quality Assurance Team, before being sent to the customer.

However, if you feel that your jewelry arrived damaged or has an error, please let us know immediately. It is important for us to hear from you.

You can contact our customer service representative 1-917-985-8528, we’ll be happy to assist you in getting your item repaired or replaced.

Please remember to prepare in advance your order number and contact information in your communications with us.

PLEASE NOTE:

  • The Customer will be responsible for the shipping cost related to product repair under warranty
  • We reserve the right to prevent any repair under warranty when we identify damage or abuse that is beyond the normal use upon the item
  • We will not be liable for any lost or stolen items

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