FAQ Archive - JOYAMO - Personalized Jewelry

JOYAMO FAQ

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Orders

I have a special request for my jewelry, what should I do?

If you have a special request you are welcome to contact our Customer Service. Don’t forget to have your order number on hand so that we would be able to give you the best service.

You Can Contact Us Via Email ([email protected]), by phone (+1-917-985-8528), or by Filling This Form Contact Us

 

Shipping

What shipping methods do you offer?

At JoyAmo we are happy to offer worldwide FREE Standard shipping on all items and purchases. The standard shipping delivery time-frame is up to 15 days. If you desire a faster shipping service, we also provide Express Shipping options, where the delivery time-frame with this method is up to 7 days and the cost is of 15$.

About Us

What payment methods are available on your website?

We accept the following forms of payment:

  • PayPal
  • MasterCard
  • American Express
  • Diners Club
  • Visa

What is your privacy policy?

You can read our privacy policy here

Do you have physical stores that you can visit?

We don’t have physical stores.

With the purpose of manufacturing accessible jewelry to the general public, and with the understanding that the cost of maintaining physical stores is very high, we decided to allow online purchases only. In this way, we can offer exceptionally affordable prices and excellent quality products.

Where is JoyAmo located?

JoyAmo offices are located in 910 Foulk Rd. Suite 201 Wilmington, New Castle County Delaware 19803.

For further information, kindly contact us +1-917-985-8528.

 

 

 

Coupon

Where can I get a coupon code?

Discount coupons can be found from time to time on our Instagram and Facebook pages.

Jewlery

What is SWAROVSKI ZIRCONIA?

Zirconia is a high quality, durable, hard, and optically clear synthetic crystalline substance. It is a man-made material and usually colorless, but can be produced in a variety of different colors. Because of its great similarities to diamonds, zirconia is often used as an affordable diamond substitute. Swarovski started to cut zirconia, being the first company on the market to offer a machine-cut exponent of this synthetic stone. Ever since, Swarovski Zirconia has been known as the most precisely cut zirconia on the market, available in a wide variety of exquisite shapes, sizes, and colors.

What’s the difference between simulated gemstones and genuine gemstones?

A genuine gemstone is one that is found in a natural source and has undergone treatment to help improve the cut or appearance.
Simulated stones (also called synthetic gemstones) are created in laboratories and emulate the characteristics and look of genuine gemstones. Simulated stones tend to be vivid in color as impurities are not present in a lab, and therefore do not modify the clarity or hue of the stone.
It is important to note that genuine gemstone is significantly more expensive than simulated gemstones.

What are birthstones?

Birthstones are gemstones that are usually associated with the twelve months of the year. Each stone is attributed to characteristics that belong to the zodiac signs.

Birthstones are available as genuine, simulated, and as a SWAROVSKI ZIRCONIA.

Can I modify my order after it’s been placed?

Yes, you can modify your order after it’s been placed.

Our Customer service will be happy to adjust your order, for free, within 24 hours of it being placed.

If you want to modify your order after 24 hours of having placed your order, a 30% restocking fee will be applied over the total price of said item.

You can contact us via email ([email protected]), by phone (+1-917-985-8528), or by filling this form contact us

Can you send a product catalog to my email?

No. We don’t have a printed catalog because our jewelry is fully customizable. Our website is our online catalog, where you can appreciate in the closest way to reality all of our jewelry www.joyamojewelry.com

Is there a warranty on jewelry?

We grant a one-year warranty on all our jewelry enforceable in case of manufacturing defects and workmanship. Every piece of jewelry passes a stringent quality control process lead by our Quality Assurance Team before being shipped to the customer.

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